Quality Assurance Programs
Imperial Cleaning Company has several customized Quality Assurance Programs and reporting tools in place to help us effectively support our clients, enhance communications and improve overall service delivery.
We offer various methods for clients to electronically submit inquires directly to us. These requests are tracked, monitored and submitted to our nationwide commercial cleaning teams 365 days a year, seven days a week, 24 hours a day.
Customer Self-Service Portal (CSS)
We provide all clients with a customized, self-service customer web portal and mobile app. It gives you the ability to view scheduled work orders/services, submit service requests, view invoices, inspections and more. Submitting an inquiry is always just one click away!
Tracking of Services (Work Orders)
All of our staff members utilize a customized software, which is a fully integrated financial, operations and project management system. This web-based portal provides real-time access, which allows us to streamline communications between our team and clients.
Smart Inspection App
Our team members and clients also can use our mobile app, which provides real-time access to every component needed for client support, including employee information, inspection statuses, reported issues, work tickets, action items and more.
Customer Service Calls
We have a dedicated Customer Service Specialist whose primary role is to contact and check in with all of our clients, on a monthly basis. We use the feedback to ensure that we are exceeding our clients’ expectations.
At Imperial Cleaning Company, reporting is a daily activity. We provide both printed and emailed reports that give daily updates on our accounts to ensure we meet and/or exceed your expectations. We continually seek to improve the quality of our services to achieve the highest possible standard in everything we do.