Our professional Regional Managers take tremendous pride and ownership of each of their accounts by being personally involved with every detail and decision. Monthly site visits and inspections are performed
Customer Solutions Team
Our specialized team of customer-focused, detail-oriented individuals ensures that each job is clearly defined and communicated to the rest of our staff. They conduct ongoing, regular customer service and follow up calls with the management team at every location.
We have in-house Project Crews that are highly trained in all aspects of cleaning, including detailed cleaning, floor care services, carpet and upholstery, flood damage and restoration, power washing, construction cleaning and more.
Imperial Cleaning only hires professional staff that we believe will adhere to our high-quality standards and fit in well with our brand. The majority of our employees are hired based on referrals from current staffers. During the hiring process, we check references, perform criminal background checks, verify Social Security Numbers, examine address history, and review driving records. We offer various incentive programs and competitive salaries, which in turn lower our rate of employee absenteeism.
We offer a state-of-the-art training program that includes mandatory safety training videos, manuals, demonstrations, and hands-on training. This ongoing process is conducted as needed when new service requests are modified or made when new products are introduced and periodically throughout the year. Our training program prepares and enables our employees to perform at their best so they can deliver services to the full satisfaction of our clients. During our onboarding and training processes, we ensure that all team members are aware of our unwavering commitment to quality.
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